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Biggest range in Australia
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Fast Australia wide delivery
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Expert guidance

DELIVERIES & RETURNS

Delivery Costs 


As a large Australia-wide distributor for all major appliance brands we offer competitive delivery rates.
 

1. Choose the items you would like to purchase and add them to your cart
2. Click on “Your Cart”
3. Select your shipping option – Express Post or Australia post. Your shipping charges will appear on your order summary

 

Delivery Times


We carry most commonly ordered items in stock. Orders placed for stocked items are usually shipped within 24 hours.

Parts which are not in our stock are ordered for urgent delivery from the manufacturer/supplier & generally ship between 3-10 business days from date of order. Exact delivery times depend on a number of factors, including product availability and the delivery destination.

We use our courier service and Australia Post for deliveries , depending on location, weight/size of your order.

Couriers are unable to deliver to a PO Box address and require a street address (business or residential) for delivery. Transit times can vary due to your location and the item(s) being shipped, as a guide the courier services is usually 1-4 working days, and Australia Post is usually 2-7 working days. All orders require a signature for delivery.

If no one is available at place of delivery and you are happy to leave the package unattended, please stipulate ‘Authority to leave unattended’ in the Shipping Address section at checkout. Statewide do not accept responsibility for any unattended parcels.

Please ensure your address details are correct and if a business address is stipulated, please include the name of the business.

 

Returns Policy


Statewide Appliance Spares is committed to providing exceptional customer service. Below is a summary of our returns policy, for full details please refer to the Conditions of Use.

If a product cannot be supplied in the stated delivery timeframe, we will contact you within 2 working days to advise revised delivery times or refund options.

No product delivered to you which is in accordance with your order will be accepted for return without the prior written approval from us. Returns will only be considered if you contact us within 14 working days of the order being received.

Should we agree to accept any such product for return, you will be liable to pay a handling charge of 20% of the purchase price. Such product must be returned by you carriage-paid to us in the original shipping carton, if possible, within 7 days of it being authorised for return.

Products returned without our prior written approval may at our absolute discretion be returned to you or stored at your expense without prejudice to any rights or remedies that we have.

In the event that you claim the product delivered is faulty, not in accordance with your order or does not agree with the description or quantity of the goods invoiced, you must advise us within 14 working days of the order being received. If such a claim is proven, we may rectify any fault or refund you at our absolute discretion. In the event that we require the goods to be returned, we will advise the method of return at our expense.

We are unable to accept the return of circuit boards or electronic components. Please make sure that any such items ordered are in accordance with your requirements before ordering.

All electrical items must be fitted by a person qualified to carry out the electrical repairs. Before an electrical item that has been installed will be considered for return, we must be provided with an invoice or a copy of an electrical certificate of compliance from a properly qualified installer detailing the work that has been carried out and listing the parts replaced.

Any refund will be paid by the same payment method used for the original order within 5 working days of the refund being agreed.

To contact us about a problem with your order, either contact us or call us on 1800 005 220.

 

Returns Process


If you believe that there is a problem with your order that requires the goods to be returned, please contact us or call us on 1800 005 220.

If it is agreed that the goods need to be returned, we request that your return the item(s) in the original packaging, if possible, together with a copy of the invoice and a note detailing the reason for the return.

If the return is due to the product delivered being faulty, not in accordance with our order or not matching the description or quantity of the goods invoiced, we will pay for the return postage. If the return is due to be the part being incorrectly ordered or no longer required you will be required to return it to us at your expense.

 

Bringing a Claim


Statewide requests that you inspect the product as soon as reasonably possible after delivery. The buyer must notify us within two working days of delivery of any alleged defect, shortage in quantity, damage or failure to comply with description or sample. The buyer must allow us an opportunity to inspect the product within a reasonable time after delivery and before the buyer makes any use of the product. If the buyer fails to comply with these provisions, the product will be deemed to be in accordance with the agreement between the buyer and Statewide and free from any defect or damage which would be apparent on a reasonable examination of the product and the buyer will be deemed to have accepted the product. 

Unless the buyer buys the product as a consumer, if the product is not in accordance with the agreement between the buyer and Statewide for any reason, the buyers remedy shall be limited to requiring us to make good any shortage, defect, damage or failure to comply with description or sample by either replacing the product or, if we elect to do so, by refunding a proportionate part of the price. 


Cancellation


Once an order for a product has been accepted it can only be cancelled in Statewide's absolute discretion and subject to such terms as we shall impose.